Sign up to save your podcasts
Or
Share Dating, CS & Banter ft. Ben Winn (FirstMark)
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
![[Un]Churned – The No. 1 Podcast for Customer Retention](https://podcast-api-images.s3.amazonaws.com/corona/show/6015597/logo_300x300.jpeg){kind=logo}
Dating, CS & Banter ft. Ben Winn (FirstMark)
#updateai #customersuccess #saas #business
Ben Winn, Director of Community at FirstMark, joins Kristi Faltorusso & Josh Schachter to explore the dynamic landscape of venture capital, AI in customer success, and the challenges faced by early-stage companies. They also banter about their grades, dating apps, and much more.
Timestamps
0:00 - Preview, BS & Intros
- Biggest challenges faced by companies
12:36 - Ben's contribution to CS
22:30 - Navigating a career shift
23:45 - Josh & Kristi discuss grades
26:05 - What's up with CS & SaaS?
28:00 - Dating stories & apps
36:15 - The AI buzz in CS
40:56 - Closing
___________________________
👉 Follow the podcast
Youtube: https://youtu.be/JprAz-o-dWk
Apple Podcast: https://apple.co/3dfWXmD
Spotify: https://spoti.fi/3KD3Ehl
👉 Connect with the guest
Ben Winn: https://www.linkedin.com/in/benwinn/
👉 Connect with hosts
Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/
Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
Josh Schachter: https://www.linkedin.com/in/jschachter/
____________________________
Unchurned is presented by UpdateAI
About UpdateAI
At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.
View all episodes
By Gainsight
5
9090 ratings
#updateai #customersuccess #saas #business
Ben Winn, Director of Community at FirstMark, joins Kristi Faltorusso & Josh Schachter to explore the dynamic landscape of venture capital, AI in customer success, and the challenges faced by early-stage companies. They also banter about their grades, dating apps, and much more.
Timestamps
0:00 - Preview, BS & Intros
- Biggest challenges faced by companies
12:36 - Ben's contribution to CS
22:30 - Navigating a career shift
23:45 - Josh & Kristi discuss grades
26:05 - What's up with CS & SaaS?
28:00 - Dating stories & apps
36:15 - The AI buzz in CS
40:56 - Closing
___________________________
👉 Follow the podcast
Youtube: https://youtu.be/JprAz-o-dWk
Apple Podcast: https://apple.co/3dfWXmD
Spotify: https://spoti.fi/3KD3Ehl
👉 Connect with the guest
Ben Winn: https://www.linkedin.com/in/benwinn/
👉 Connect with hosts
Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/
Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
Josh Schachter: https://www.linkedin.com/in/jschachter/
____________________________
Unchurned is presented by UpdateAI
About UpdateAI
At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.
More shows like [Un]Churned – The No. 1 Podcast for Customer Retention
View all
The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
529 Listeners
The Official SaaStr Podcast: SaaS | Founders | Investors
172 Listeners
How I Built This with Guy Raz
30,266 Listeners
Masters of Scale
3,984 Listeners
The Customer Success Podcast
70 Listeners
Morning Brew Daily
2,997 Listeners
All-In with Chamath, Jason, Sacks & Friedberg
9,799 Listeners
Women in Customer Success Podcast
24 Listeners
Dwarkesh Podcast
489 Listeners
Big Technology Podcast
475 Listeners
The AI Daily Brief: Artificial Intelligence News and Analysis
557 Listeners
Psychology of Customer Success
50 Listeners
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
20 Listeners
The Customer Success Pro Podcast
7 Listeners
CSM Practice - The Customer Success Podcast
4 Listeners