Great Women of Business

Debbi Fields - “Customer Experience”


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Debbi Fields showed that anyone can make a dream business reality. As a young mother with no business experience, she was able to open her first cookie store in Palo Alto, CA in the late 1970s. She often gave cookies away, telling customers they were the most essential investment she could make. Debbi Fields based her business not on selling cookies, but on customer experience.
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