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Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant revenue loss. Regular, intentional training, role-playing, and continuous learning are essential for maintaining these skills.
Resources:
5
7777 ratings
Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant revenue loss. Regular, intentional training, role-playing, and continuous learning are essential for maintaining these skills.
Resources:
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