On this special episode of Dental Unscripted, Mike and Paula settle the score on Key Performance Indicators (KPIs). Mike Dinsio, focuses on financial and marketing,ready to drill down on the numbers that drive profit. Paula Quinn, our operations and clinical specialist, will reveal the metrics that create an efficient and high-performing teams and dental practice optimization.

This is more than a battle—it's a masterclass in dental practice management. Watch as they go head-to-head, presenting the KPIs they believe are non-negotiable for success. You’ll walk away with a clearer understanding of where to focus your energy to see real results.

Which set of KPIs will you adopt? Let us know in the comments!

The single most expensive mistake in your dental career might not be a failed marketing campaign or a bad hire—it's likely hidden in the pages of the lease agreement you signed years ago. While most practice owners focus on the monthly rent, the real financial traps are buried in complex clauses that can dictate the future value and salability of your entire practice.

In this critical episode of Dental Unscripted, hosts Michael Dinsio and Paula Quinn sit down with dental real estate specialist Dan Gleissner of Ally Healthcare Real Estate to expose the pitfalls that most dentists and even non-specialized agents miss. Before you sign or renew, you need to understand the long-term consequences of your lease.

In this discussion, you will learn:

• The "Sale-Killer" Clause: About half of all first-draft leases contain severe "assignment" language that could prevent you from selling your practice. In rare cases, just requesting to sell can give the landlord the right to terminate your lease immediately.
• The Truth About Triple Nets (NNN): Your rent is not your total cost. We break down the three "nets"—property taxes, insurance, and Common Area Maintenance (CAMs)—and explain how these estimated expenses can lead to a surprise bill for thousands of dollars at the end of the year.
• The HVAC & Roof "Gotcha": Who pays for a $30,000 HVAC replacement? In many retail leases, the tenant is responsible for the full, immediate cost. Learn how to negotiate spreading these capital improvements over the lifespan of the asset.e
• The Two-Year Rule: To maintain leverage with your landlord, you must start the renewal process at least two years before your lease expires. Waiting until the last minute puts you on the defensive.

00:49 Topic Introduction: Dental Leases 

01:20 Guest Introduction: Dan Gleissner 

03:42 The Risk of Non-Specialized Agents 

11:00 Exclusivity Clause Explained 

18:04 The Importance of the Assignment Clause 

26:18 What is a Triple Net (NNN) Lease? 

34:56 "Gotchas": HVAC and Roof Replacements 

40:44 The Lease Negotiation Process & Timeline

VISIT NEXT LEVEL CONSULTANTS:
Michael Dinsio is a longtime dental startup consultant
VISIT https://nxlevelconsultants.com FOR MORE INFO on how to partner with him on your dental practice startup! 

VISIT Dental Unscripted's WEBSITE:
https://www.dentalunscripted.com 
HERE you can SEE all the past and current EPISODES. Visit and SIGN-UP to stay connected! 

Why does patient financing matter? The team uncovers eye-opening stats: 15-20% of patients walk in unprepared to pay. A practice producing $1.6 million often sit on $2-2.4 million in unscheduled treatment. Michael Clark, a former CareCredit insider, explains how offering payment options bridges the gap, especially for bigger treatment plans like crowns, implants, or clear aligners—where "big" varies from a $1,000 crown to a $25,000 All-on-4 case. Paula shares her own experience as a practice owner, admitting she once cherry-picked when to offer financing, while Co-Host Mike Dinsio highlights a case where a $1.6 million dollar practice only used CareCredit once in an entire year. The result? A massive missed opportunity.

The trio tackles why practices shy away—

• staff discomfort with money talks, 
• misconceptions about merchant fees (not interest!), 
• and the pitfalls of in-house payment plans that rarely get collected after 120 days. 
• They cite Kathy Jamison’s research, revealing in-house plans cost 42 cents on the dollar to manage. 
• Meanwhile, patients finance everything from mattresses to nose jobs—why not dentistry? 
• With 50% of revenue from insurance, 35% from traditional payments, and a growing need for affordable options (average savings under $2,000), financing is a no-brainer 🧠

We discuss options beyond CareCredit as a household name— new options to consider include Covered Care, Clarity Pay, niche players for larger cases like clear aligners. The key? Offer multiple choices (cash discounts, credit cards, third-party financing) on 100% of treatment plans, letting patients decide. Why? Paula notes patients are 50% less likely to schedule once they leave, and Michael Clark adds that 25-30% get treatment elsewhere if they don’t commit day-of. Sponsored by Candid Pro, a clear aligner system built for general dentists to drive predictable outcomes and profit, this episode is packed with actionable takeaways.

0:00 Intro
4:26 Why Use Patient Financing
7:46 Statistics, and Opportunities in Your Practice
13:20 Case Acceptance Rate, Verbal Skills, & Options
14:47 Why Offices Are Using Patient Financing
20:47 Why patients NEED Financing
25:01 Increase Patient Care Option
27:38 Which Financing Companies to Use?

Consolidating Startup Unscripted and Acquisition Unscripted into one navy blue and turquoise, tooth-branded hub, Dental Unscripted . This channel will be your go-to for practice management, startup, and dental acquisition gold! https://dental-unscripted.transistor.fm/

Subscribe on Apple, Spotify, or YouTube, Rate the show! 🙏

Candid Pro’s exclusive offer. https://candidpro.com/nxlevel
Need help with case acceptance or setting up your practice? Mike, Paula, and Michael have you covered. Visit their consulting firms website for more details on working with a dental consulting firm and what's available. https://nxlevelconsultants.com
 
Tune in, get unscripted, and start moving the needle!

Ever walked into your dental practice and felt more like a referee than a leader inspiring a team? Let's face it, managing a dental team can be like navigating a minefield of personalities, competing priorities, and unexpected challenges. But it doesn't have to be a constant struggle!

In this episode of Dental Unscripted, Mike Dinsio and Paula Quinn share their journey from dental practice chaos to creating a dream team that's both productive and fun to work with. They reveal the turning points and "aha!" moments that transformed their approach to team management, and they'll guide you through the same process.

Get ready to discover:

• The Power of Ownership: How to cultivate a sense of ownership within your team, so they're not just showing up but truly invested in the practice's success.
• The Art of Communication: Mastering the communication skills to address conflict, give constructive feedback, and inspire your team to reach their full potential.
• The Secret Sauce of Motivation: Unlocking the key motivators that drive your team members and creating a culture where they feel valued and appreciated.
• The Joy of a Thriving Team: Building a positive and collaborative environment where everyone feels supported, respected, and excited to come to work.

Mike and Paula don't just offer theories – they share real-life stories, practical examples, and actionable strategies that you can implement in your practice today. Plus, don't miss our special offer from Candid Pro for clear aligner therapy!
https://candidpro.com/nxlevel

KEY TOPICS DISCUSSED IN THIS EPISODE
0:00 Episode Intro
6:04 Biggest Challenge Managing a Team
11:53 How Do You Get Your Team Onboard
18:25 Why Are 'Systems' So Important
22:19 How To Create a Practice 'Culture'
28:27 Where Do You Even Start?

🔗 Important Links:
Subscribe to Dental Unscripted: https://dental-unscripted.transistor.fm/subscribe

ALSO – Learn more about Next Level Consultants, Michael and Paula's Dental Consulting Group. They offer valuable services to doctors who are looking for support in a variety of ways. https://www.nxlevelconsultants.com

Thinking about hiring a dental consultant but not sure if it's the right move? 🤔  Mike and Paula break it down in a very candid and practical way.  This episode of Dental Unscripted tackles a somewhat controversial topic of dental consultants -  are they worth it, or are they just overhyped?

Join in on the Conversation
Debunk the Myths:
We expose common misconceptions about dental consultants and reveal the truth behind their services.

Analyze the ROI 📈:
We break down the costs and potential benefits of hiring a consultant, helping you make a smart financial decision.

Share Success Stories (or Failures 😥):
We discuss real-life examples of how consultants have helped (or hindered) dental practices.

Empowering Doctors to Decide 💪:
We provide you with the knowledge and tools you need to determine if a consultant is the right fit for your unique situation.

This is a MUST-WATCH for any dentist considering hiring a consultant or simply curious about how to consider the consultants role within the industry.

➡️ Hit that play button and get unscripted truth about dental consultants! ⬅️
0:00 Intro - Sponsored by CandidPro
4:43 The Value In Hiring a Dental Consultant
8:41 Reasons for Hiring a Dental Consultant
13:10 Why NOT to Hire a Dental Consultant
16:28 What Working w/ a Consultant Looks Like
19:46 Getting Your Team Onboard with Consulting
27:26 The Real Reason Consulting Works

#DentalConsultant #DentalPractice #PracticeManagement #DentalUnscripted #Podcast #DentalIndustry #DentalBusiness #PracticeGrowth #DentalSuccess #Consultants #MikeDinsio #PaulaQuinn

🔗 Important Links:
Get a Candid Pro Deal Stopper Through Next Level Consultants:
https://candidpro.com/nxlevel

Subscribe to Dental Unscripted: https://dental-unscripted.transistor.fm/subscribe

ALSO – Learn more about Next Level Consultants, Michael and Paula's Dental Consulting Group. They offer valuable services to doctors who are looking for support in a variety of ways. https://www.nxlevelconsultants.com

Follow us on social media:
Lke, comment, and subscribe for more valuable insights on dental practice management, ownership, startups, and transitions! 👍

Taking the leap into dental practice ownership?  😱
This episode of Dental Unscripted is a MUST-LISTEN for aspiring owners!  Whether starting up or buying Mike Dinsio and Paula Quinn walk you through the journey as they touch on crucial aspects of starting up and running a DENTAL PRACTICE  - Because, "You Don't Know What You Don't Know" about transitioning into new practice ownership.

0:00 Intro
3:00 Day One of Ownership!
9:18 Making Changes in Acquisition?
13:06 Team Member Expectations
19:44 Getting to Know The Patients
27:57 Transitioning Clinically w/ Team & Patients
32:59 Just Relax, Breathe, & Go Slow
35:35 Ownership is Not Just Doing Dentistry

From scheduling headaches to hidden pitfalls, learn from Paula's firsthand experience as a practice owner when she bought a practice. Discover how to avoid costly mistakes. We're talking day one challenges, and essential tips for a smooth transition.

In this episode, you'll discover:
The biggest surprises new dental practice owners face.
Why blocking off your schedule (at least partially) is critical in the first few days.
How to communicate your needs to the seller and team to ease into the transition.
Practical tips for managing the transition from associate to owner.
Key considerations for long-term success in dental practice ownership.
Whether you're starting up, buying an existing practice, or planning for the future, this episode is packed with invaluable insights to help you thrive.

Don't let the unknown derail your dental practice dreams! Listen to the full episode on now and discover how to navigating these challenges to build a successful practice.

Find us on all platforms!
We are combined Startup Unscripted & Dental Acquisition Unscripted into ONE brand ➡️
Simply Dental Unscripted!  🙌
Learn more about Michael & Paula by visiting
https://nxlevelconsultants.com/dental-consulting/dental-practice-management/

Join us for this Episode of Dental Unscripted with host Mike Dinsio, co-host Paula Quinn, and special guest Stefani Sandoval as they dive deep into the complex world of dental credentialing during practice acquisitions. 
Connect with Next Level Consultants Team to learn more about their Dental Credentialing Service

• Common credentialing pitfalls to avoid
• Essential documentation you need
• The truth about insurance company timelines
• Critical differences between associate and owner credentialing

‪
CALL: (253) 234-5288‬
EMAIL: [email protected]
https://nxlevelconsultants.com/front-office-support/

0:00 Intro music

1:00  Episode intro Podcast Announcements
Our front office expert breaks down what every dentist needs to know about this crucial but often complex and frustrating process of getting credentialed We even discuss the differences between a practice ownership transition and simply moving from one practice to another as an associate.

3:00 The Credentialing Process
When purchasing a dental practice, understanding both your current credentialing status and the seller's network participation is crucial. Credentials and reimbursements can vary per location so it can be insightful and strategic to mirror what the seller's existing insurance arrangements for a smoother transition.

6:00 How to Prepare to Get Credentialed
Getting accurate credentialing information during a practice transition can be challenging since brokers don't handle these details. Moreover, sellers are often unfamiliar with their own status. Front office team members manage this information and sellers may not request this information for fear of revealing a pending sale?! To verify individual doctor's credentialing status, dentists should proactively maintain copies of their insurance contracts. Direct contact with insurance networks to verify, and, when possible, inquire with front office staff about existing credentialing contracts.

14:50 Common Roadblocks and Challenges
Common delays in the credentialing process for dentists include expired malpractice insurance, reliance on employer-provided coverage. Insurance companies often require a finalized bill of sale before approving contracts, further delaying the process. Keeping dental licenses and CAQH profiles updated is crucial, especially when transitioning between states. Working with professionals early on helps streamline the process, ensuring all necessary documents are in place to avoid unnecessary delays.

19:10 How Long Does it Take to Get Credentialed
While some claim it can be completed in as little as two weeks, the reality depends on factors like whether the provider is joining an existing practice or establishing a new entity with its own tax ID and NPI. The process involves multiple contracts, including terminating old agreements, which can cause delays. A best-case scenario suggests a 12-week turnaround, but errors in applications or insurance company delays can extend the process. Proper expectations and persistence are key to navigating credentialing successfully.

28:20 What Does Being Out of Network Mean?!
Failing to properly prepare for network credentialing can create significant issues for dental practices, especially when patients realize they are unexpectedly out of network. This can lead to frustration, distrust, and potential financial concerns. But many offices make the transition harder than necessary by not fully understanding, in the interim, they can still honor network fees while awaiting credentialing. Proper planning and clear patient communication are key to ensuring a smooth transition and avoiding unnecessary complications. The importance of working with a trusted, experienced professional over the anecdotal advice given by peers who probably lack the firsthand experience involved in the credentialing processes.

36:05 Working With Credentialing Companies
The extensive effort and tracking involved in credentialing, underscoring that their goal is to complete the process as quickly and smoothly as possible. Despite misconceptions, delays often stem from insurance companies rather than credentialing firms, and the representatives frontline callers interact with may not have access to accurate information. Ultimately, they urge more understanding and patience, reinforcing that passion and expertise drive Next Level Consultants to achieve the best outcomes for their clients.

Joining us on this Podcast Episode are some incredible guests who are shaping the future of dental practices.
We have Nicole Yount, an executive coach and ortho specialist at Next Level Consultants, sharing her expertise on integrating orthodontics into general practice.

Also joining us is Nick Greenfield, the CEO of Candid, introduces us to Candid Pro, a clear aligner system designed specifically for general dentists, promising predictability, efficiency, and profitability. And from Tacoma, Dr. Arvind Petri, a seasoned dentist who has transformed his practice with Candid Pro, offers a real-world perspective on how this partnership has been a game changer for his business.

The episode kicks off with some really exciting news. We explore how CandidPro is tailored specifically for General Practitioner Dentists, offering a unique blend of technology and expert support that reduces the number case of office visits, enhances patient compliance, and ultimately boosts your practice's bottom line!

CandidPro is specifically designed to help general dentists deliver predictable outcomes, work efficiently, and drive more profit per case. We’ll hear from Nick Greenfield about the value this clear aligner system can bring to practices of all sizes and get a first-hand account from Dr. Petrie, who has already earned over $600k in revenue working with CandidPro.

Learn More about  our SPECIAL OFFER by visiting the link below and connecting with Candid
Start your CandidPro experience with over 30% off your first 3-4 cases and experience the difference!
https://www.candidco.com/nxlevel

Whether you're a startup looking to incorporate orthodontics from day one, or an established practice aiming to expand your services, this episode is packed with insights on how to leverage this innovative partnership to grow your practice. We'll discuss the importance of team training, clinical confidence, and how Candid's system can be a cornerstone in your practice's success story.

0:00 Intro
2:00 Introducing CandidPro Guest speakers
7:10 What is Candid?  and Candid's Market Impact
9:44 Why CandidPro is a Game Changer: Predictability and Efficiency
12:30 A Dentist's Experience w/ CandidPro clear aligners
17:18 Typical Pitfalls GPs Face Offering Clear Aligner Therapy
26:08 How Does CandidPro Increase Revenue compared to Competition
35:22 Candid's Partnership in Empowering Docs w/ Clear Aligner Therapy
38:04 Team Integration: Rally the Troops Implementing Clear Aligners Therapy
43:33 Why CandidPro is the Clear Solution.

Welcome to Dental Unscripted, a podcast hosted by Mike Dinsio and Paula Quinn. This episode focuses on ground marketing, a strategy for building strong community connections and attracting new patients.

Michael Arias, a guest expert, defines ground marketing as a sophisticated approach to building trust and relationships before focusing on profits. He emphasizes the importance of genuine interactions and providing value to potential patients.

CHECK RESOURCES FROM MICHAEL ARIAS HERE!!!
The Ground Marketing Course
https://thedentalmarketer.lpages.co/the-ground-marketing-course-open-enrollment/
The Dental Marketer Podcast
https://thedentalmarketer.site/podcast
My Email List/ Newsletter: Unlock Guaranteed Growth - Rare Tactics & Deep Insights to Transform Your Practice, Every Week
https://thedentalmarketer.lpages.co/newsletter/

TOPICS DISCUSSED IN THIS EPISODE:
Disarm sales tactics by being inquisitive
Approach businesses with genuine interest in their operations and offer assistance.

Reciprocity
Provide value to businesses, such as free whitening or exclusive offers, to encourage referrals.

Building relationships
Focus on building rapport with business owners and employees through consistent follow-up and genuine interactions.

Targeting influencers
Identify key individuals in the community who can influence others and offer them special treatment to encourage positive word-of-mouth.

Interacting at Community Events
Use interactive tactics like creating a spread of gifts to choose from or offering exclusive incentives to keep attendees engaged.

Network with the Event Vendors
Offer them exclusive deals and incentives. Collect their contact information for future follow-up as well.

Effective follow-up
Implement a robust follow-up system to convert leads and nurture relationships.

This episode highlights the importance of consistency, persistence, and genuine care in building strong community relationships. By implementing these strategies, dental practices can effectively attract new patients and grow their business.

ABOUT THE SHOW HOSTS:
Whether you're a budding entrepreneur or a seasoned dental professional, this podcast is your go-to resource for valuable insights and practical advice. Subscribe now to stay tuned for exciting new episodes! 

Michael Dinsio is a dental startup coach and/or a dental practice buyer's representative. Paula Quinn is a dental practice management consultant. Together they can help docs at any phase of their professional dental practice ownership journey!

Visit NEXT LEVEL CONSULTANTS to learn about working with consultants
https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/

Scott Mueller represents HR for Health an online platform that was developed to help dental practice owners with every aspect of their HR needs. Learn more aboutHR for Health and reach out to Scotto Mueller, tell him you saw him on the show!

New Practice Owner Checklist:
How does HR play a role in new practices?
https://hrfh.hrforhealth.com/new-practice-checklist

HR 101: Hiring Toolkit
https://hrfh.hrforhealth.com/best-of-hiring-toolkit-download

This podcast episode focused on HR best practices for dental practices. The conversation between Michael Dinsio and Scott Mueller covered several key topics:

Onboarding:
The importance of a well-structured onboarding process for new employees, including setting clear expectations, providing necessary training, and creating a welcoming work environment.
Employee Handbooks:
The value of a well-written employee handbook for setting expectations, outlining policies and procedures, and mitigating legal risks. The discussion also touched on the process of updating and amending handbooks to ensure compliance with changing regulations.
Performance Management:
The significance of regular performance reviews and feedback sessions for employee development and accountability.
Termination Process:
The importance of having a clear and documented process for terminating employees, including proper documentation and legal compliance.
HR for Health's Role:
HR for Health provides valuable HR support and software solutions to help dental practices navigate complex HR issues and ensure compliance. 
The importance of documentation:
Documenting everything, from onboarding processes to performance reviews, is crucial for legal protection and effective management.
The value of a strong company culture:
Creating a positive and supportive work environment can significantly impact employee retention and productivity.
The need for ongoing training and development:
Investing in employee training and development can improve skills, boost morale, and enhance overall performance.

This episode provides valuable insights for dental practice owners or managers to improve their HR practices and create a more efficient and compliant workplace from day one

SHOW HOST:
Contact Michael Dinsio for help starting up a dental practice:
https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/