Ratchet+Wrench Radio

Developing Rock Star Service Advisors | Jeremy O’Neal

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In this episode, Jeremy O'Neal, owner of Freedom Auto Repair and president of Advisor Fix, discusses a service advisor's role in the shop and how the best advisors perform. 

He discusses:

  • His definition of a service advisor
  • How and why he started Advisor Fix
  • The characteristics and qualifications of a solid service advisor
  • What owners should look for in a service advisor
  • How advisors can grow through training
  • Why shop owners should invest in front-of-house training
    • ...more
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    Ratchet+Wrench RadioBy Ratchet+Wrench
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