Dietitian Boss with Libby Rothschild

Dietitian Client Management: Dealing With Upset Clients


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In this episode, Libby Rothschild, founder of Dietitian Boss and registered dietitian, dives into a topic that every dietitian in private practice will encounter at some point: managing upset clients. While it’s not the most requested subject, it’s a crucial skill for maintaining positive relationships and growing your business. Libby offers actionable strategies to navigate challenging situations across various service models—whether you offer one-on-one consultations, online programs, or digital products.

What you’ll learn from this episode: 

  • Identify the root causes of client dissatisfaction.
  • Use active listening and empathetic communication to resolve issues effectively.
  • Avoid common pitfalls like jumping to conclusions or overreacting.
  • Implement proactive measures like clear policies and regular check-ins to prevent future problems.
  • Reflect on client feedback to continuously improve your services.
  • By the end of this episode, you'll feel more confident and equipped to handle tough client interactions with professionalism and grace.

    Connect with Libby:

    • Instagram: @libbyrothschild | @dietitianboss 
    • YouTube: Dietitian Boss
    • Are you ready to get support? Team Dietitian Boss offers support to help you start, grow and scale your private practice. Book a call to learn more about what options we offer to help you based on your stage of business.

      • Discover the seamless experience of Practice Better through our referral link! Join us on a journey of enhanced wellness and efficiency. Start here!

        Join our membership The Library HERE

        A 9-step checklist to help start and grow your Dietitian Private Practice!

        Want to hear client success stories? Review here. 

        Disclaimer: This episode contains affiliate links. If you make a purchase through these links, we may earn a small commission at no additional cost to you. We only recommend products and services we genuinely use and believe in. Your support helps keep the podcast running—thank you!

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        Dietitian Boss with Libby RothschildBy Libby Rothschild

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