August 06, 2025

Ditch the Drama: People Management with Cy Wakeman

44 minutes

This week, AmSpa President and CSO Cathy Christensen speaks with Cy Wakeman, drama researcher, New York Times bestselling author of No Ego, and 2023 world's number one leadership guru, to discuss reality-based leadership. They talk about common leadership challenges in medical spas, including managing diverse teams, implementing standardized processes, and balancing in-office and remote work. Their conversation includes:

Why you should be managing the energy of your team, not their behavior;

How to clean up your thinking, find your impact and take the next right action;

Why stress comes from the story we make up about reality;

Train to act, not react: Co-regulating to diffuse drama and look beyond ego;

The four types of boundaries leaders must set in the workplace;

Standardizing processes to eliminate errors and improve safe patient care;

Cy’s upcoming keynote presentation at the Women in Aesthetics Leadership Conference (WALC).

For a masterclass on restoring sanity in the workplace and calling your team up to greatness, join Cy Wakeman at the Women in Aesthetics Leadership Conference October 3 - 5, 2025, at Terranea Resort in Rancho Palos Verdes, California. Her closing keynote, “Reality-Based Leadership: Ditch the Drama and Turn Excuses Into Results” will give leaders the tools, techniques and proven coaching models to skillfully navigate the interferences of drama, hardwire personal accountability and help their teams deliver on their business goals. Learn more and register at experiencewalc.com.

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Music by Ghost Score

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