Today's episode is a little different from what we usually publish.

I recently had to undergo a torturous customer service experience with AT&T. Those of you who are or have been AT&T customers and called their customer service hotline at any time know what I'm talking about. I have been an AT&T customer since 2007 when the first iPhone came out--not by choice, but because no other carrier offered the iPhone at the time--and I can definitely say that it has not been a happy ride. But out of all the years I've been with them and all the calls I made to them, this is, by far, the worst of it all.

So what do you do when you run a podcast and need to call a company you're pissed at? Set up the recorder, call them and record everything, then publish the call to your listeners as a podcast episode.