Jacob Morgan has spent years studying what actually drives employee engagement, and what leaders keep getting wrong. In this wide ranging conversation, we unpack why most engagement efforts turn into short term "dopamine hits" like perks and programs, and why they never solve the real issue.

We talk about the difference between employee engagement and employee experience, the cost of disengagement for both the employee and the organization, and how AI is changing the pressure on performance and expectations. Jacob also breaks down a simple framework from his new book and explains how leaders can raise standards without creating burnout or coddled mediocrity.

We close with a conversation about accountability, consistency, and the kind of leadership that earns trust when change is required.

Jacob's new book is The Eight Laws of Employee Experience