What happens when you combine open communication, vulnerability, and trust in the beauty industry? You get Trisha Koppert, the general manager of Dulcederm, who believes in the power of a safe and inclusive workspace.

Get ready to explore a stimulating conversation on the art of empowering not only the owner but also the team, interpreting the owner’s wishes, and transforming difficult conversations into dialogues that can foster growth and understanding.

In this enlightening chat, Trisha talks about the significance of building trust and creating a culture of investment in her team, and how these factors have shaped Dulcederm’s growth journey. She underscores the importance of listening to understand, not just respond, and how this practice lays the foundation for a successful team. Additionally, Trisha opens up about her experience of overcoming personal challenges and how it has shaped her as a leader.

This is not just a podcast about the beauty business, but an exploration of leadership, courage, and the crucial role of a fulfilling career in nurturing the soul.

Join us on this insightful journey with Trisha Koppert and take away valuable lessons on building a culture of empowerment and open dialogue.

00:03 - Welcome
01:17 - Meet Trisha Koppert
02:02 - Between owner and teams there's General Managers
04:14 - The salon/spa general manager's role
07:25 - Taking care of team
09:56 - Empowering your team's voice
16:02 - Fostering ownership and connection from your team
18:51 - Vulnerability and trust in building relationships
22:01 - How teams can ask for help
25:25 - Not every situation is beautiful and wonderful
27:17 - The role of passion and vulnerability
34:19 - The Importance of vulnerability and listening
36:38 - Being there for your manager
39:38 - Listen, translate, empower, educate, excite, and include everyone - The crux of the manager position

Watch the video version of this episode: https://youtu.be/E4X0bg4GOPI

To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, schedule a free 60-minute strategy session:


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The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.