In this week’s episode, AmSpa CEO Alex R. Thiersch, JD, gets a lesson in listening with Christine Miles, founder and CEO of EQuipt. Christine covers many of the subjects from her new book, What Is It Costing You Not to Listen, as well as other topics, including:

Emotional intelligence and why is it important in running a business;

Listening training;

Transformational listening and the roadblocks to achieving it;

How to become a trusted advisor to your clients;

Saying “no” with empathy;

The six questions that will make you a better listener; and

How to deal with clients who don’t listen.