In today’s episode, Eric welcomes Chris Anderson. Chris is the Co-founder and VP of sales at Applause. Eric and Chris discuss the concept of using feedback to improve service quality, and how to motivate technicians to perform better. Topics Include: Providing quality service and feedback (0:29) Employee engagement(3:28) engagement drives performance and growth (6:02) Tracking Google Reviews (11:58) Employee engagement and motivation (17:14) Creating a culture of feedback (20:47) Upselling and customer engagement (27:33)

In today’s episode, Eric welcomes Chris Anderson. Chris is the Co-founder and VP of sales at Applause. Eric and Chris discuss the concept of using feedback to improve service quality, and how to motivate technicians to perform better. Topics Include: Providing quality service and feedback (0:29) Employee engagement(3:28) engagement drives performance and growth (6:02) Tracking Google Reviews (11:58) Employee engagement and motivation (17:14) Creating a culture of feedback (20:47) Upselling and customer engagement (27:33)

In today’s episode, Eric welcomes Chris Anderson. Chris is the Co-founder and VP of sales at Applause. Eric and Chris discuss the concept of using feedback to improve service quality, and how to motivate technicians to perform better. Topics Include: Providing quality service and feedback (0:29) Employee engagement(3:28) engagement drives performance and growth (6:02) Tracking Google Reviews (11:58) Employee engagement and motivation (17:14) Creating a culture of feedback (20:47) Upselling and customer engagement (27:33)

Ep 105: How To Get More Reviews and Drive Technician Engagement

The Bug Bux Podcast is your go-to resource for launching, growing, and scaling a successful pest control company. Hosted by Allan Draper, entrepreneur, investor, and founder of multiple high-growth service businesses, the podcast delivers real-world insights and proven strategies for pest control owners ready to level up. Allan brings a unique perspective as someone who has built and led pest control companies from the ground up, scaling from zero to multi-million dollar operations. With a passion for entrepreneurship and a deep love for the pest control industry, he shares not just tactics, but mindset shifts and leadership principles to help owners win in business and life. Each episode features expert guests, in-depth conversations, and powerful solo sessions where Allan breaks down everything from pricing strategies and P&amp;L breakdowns to team building, vendor relationships, and personal development. Whether you’re just starting out or looking to break into the PCT Top 100, the Bug Bux Podcast will help you become a bug money millionaire.

Business

Entrepreneurship

Management

The Bug Bux Podcast is your go-to resource for launching, growing, and scaling a successful pest control company. Hosted by Allan Draper, entrepreneur, investor, and founder of multiple high-growth service businesses, the podcast delivers real-world insights and proven strategies for pest control owners ready to level up. Allan brings a unique perspective as someone who has built and led pest control companies from the ground up, scaling from zero to multi-million dollar operations. With a passion for entrepreneurship and a deep love for the pest control industry, he shares not just tactics, but mindset shifts and leadership principles to help owners win in business and life. Each episode features expert guests, in-depth conversations, and powerful solo sessions where Allan breaks down everything from pricing strategies and P&L breakdowns to team building, vendor relationships, and personal development. Whether you’re just starting out or looking to break into the PCT Top 100, the Bug Bux Podcast will help you become a bug money millionaire.

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Ep 105: How To Get More Reviews and Drive Technician Engagement

Ep 105: How To Get More Reviews and Drive Technician Engagement

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