DTC Podcast

Ep 123: AKNF - Performance Customer Service with Maia and Raven

Listen Later

Subscribe to DTC Newsletter - https://dtcnews.link/signup

Welcome to All Killer No Filler. Today we're back with Maia, Head of the Community Engagement department at Pilothouse and Raven, Sr Media Buyer and Head of Growth at DTC.

Here are a few of the areas we covered:

  • What are the three major ways that excellent CS will grow your brand’s revenue?
  • What is the full scope of CS brands should be thinking about?
  • How do you hire an ideal customer service employee?
  • Hiring the right people for CS roles means hiring based on personality over experience.
  • The best thing your CS team can do to make your customers happy is to be readily available across channels at any given time.
  • Your customers are the ones who decide if you are meeting their expectations
  • You can’t rely on customers to share their feedback with you; you must find ways to see it out if you wish to continue improving.
  • The number of CS bots is increasing, but the trust customers have in them is decreasing proportionally.

    • Let us know what you think of this podcast, and don't forget to rate and review the DTC Podcast on your fav platform.


    Subscribe to DTC Newsletter - https://dtcnews.link/signup Advertise on DTC - https://dtcnews.link/advertise Work with Pilothouse - https://dtcnews.link/pilothouse Follow us on Instagram & Twitter - @dtcnewsletter

    ...more
    View all episodesView all episodes
    Download on the App Store
    DTC PodcastBy DTC Newsletter and Podcast
    • 4.5
    • 4.5
    • 4.5
    • 4.5
    • 4.5

    4.5

    36 ratings

    More shows like DTC Podcast

    View all
    Social Media Marketing Podcast by Michael Stelzner, Social Media Examiner

    Social Media Marketing Podcast

    1,448 Listeners

    The Foundr Podcast with Nathan Chan by Foundr Media

    The Foundr Podcast with Nathan Chan

    573 Listeners

    Shopify Masters by Shopify

    Shopify Masters

    377 Listeners

    How I Built This with Guy Raz by Guy Raz | Wondery

    How I Built This with Guy Raz

    30,180 Listeners

    Marketing School - Digital Marketing and Online Marketing Tips by Eric Siu and Neil Patel

    Marketing School - Digital Marketing and Online Marketing Tips

    1,262 Listeners

    Founders by David Senra

    Founders

    2,169 Listeners

    My First Million by Hubspot Media

    My First Million

    2,649 Listeners

    Uncensored CMO by Jon Evans

    Uncensored CMO

    48 Listeners

    The Marketing Millennials by Daniel Murray

    The Marketing Millennials

    154 Listeners

    Marketing Made Simple by StoryBrand.com

    Marketing Made Simple

    288 Listeners

    The Startup Ideas Podcast by Greg Isenberg

    The Startup Ideas Podcast

    203 Listeners

    Marketing Against The Grain by Hubspot Media

    Marketing Against The Grain

    356 Listeners

    OPERATORS by OPERATORS

    OPERATORS

    50 Listeners

    Moneywise by Hampton

    Moneywise

    660 Listeners

    The Koerner Office - Business Ideas and Small Business Deep Dives with Entrepreneurs by Chris Koerner

    The Koerner Office - Business Ideas and Small Business Deep Dives with Entrepreneurs

    246 Listeners