In today’s episode, Eric and Jake discuss the challenges and strategies of managing a pest control company during the peak season. They cover topics such as customer expectations, triaging reservices, staffing, and the use of social media for education and brand building. Topics include: Introduction (0:00) Creating the Right Expectations From the Start (5:13) Communication Process with Customers (11:09) Managing Customer Expectations and Reservices (13:54) Social Media and Educational Content (21:57) Strategies for Staffing and Forecasting During the Busy Season (29:01) Navigating the Peak Season to Avoid Burnout (35:30)

In today’s episode, Eric and Jake discuss the challenges and strategies of managing a pest control company during the peak season. They cover topics such as customer expectations, triaging reservices, staffing, and the use of social media for education and brand building. Topics include: Introduction (0:00) Creating the Right Expectations From the Start (5:13) Communication Process with Customers (11:09) Managing Customer Expectations and Reservices (13:54) Social Media and Educational Content (21:57) Strategies for Staffing and Forecasting During the Busy Season (29:01) Navigating the Peak Season to Avoid Burnout (35:30)

In today’s episode, Eric and Jake discuss the challenges and strategies of managing a pest control company during the peak season. They cover topics such as customer expectations, triaging reservices, staffing, and the use of social media for education and brand building. Topics include: Introduction (0:00) Creating the Right Expectations From the Start (5:13) Communication Process with Customers (11:09) Managing Customer Expectations and Reservices (13:54) Social Media and Educational Content (21:57) Strategies for Staffing and Forecasting During the Busy Season (29:01) Navigating the Peak Season to Avoid Burnout (35:30)

Ep 140: Reducing Peak Season Call Backs with Staffing and Communication Strategies

Bug Bux Podcast is designed to help pest control owners start and rapidly scale their company. The hosts, Eric Bassett and Jake Claus, are experts in the pest industry, and they are committed to providing the best guests and resources to help entrepreneurs. Their goal is to help you become a bug money millionaire. &nbsp; Eric Bassett started out as a door-to-door sales representative in 2008. Then he quickly worked his way into upper management and a sales director role before joining Natura as an owner and Vice President. His areas of expertise are inside sales and customer service training, organizational leadership development, and business strategy. He's also an Associate Certified Entomologist. You can follow his journey on Facebook, LinkedIn, and Instagram @iamericbassett Jake Claus started his journey in the pest control world in 2005, selling door-to-door for brands across Idaho, California, and Texas until he and his wife, Jana, started Natura Pest Control in the Portland, Or/Vancouver, Wa area in 2013. Jake loves the science and service side of pest control, as well as developing innovative ways to grow and expand his business. Personal development and pursuing his vision for his business and family achievements are his number one endeavor. Aside from being the President and Founder of Natura Pest Control, Jake is also an Associate Certified Entomologist, Structural Pest Inspector, and holds licenses in every major category of structural pest control. Jake is also a part-time paid Firefighter/EMT with his local fire department.

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Bug Bux Podcast is designed to help pest control owners start and rapidly scale their company. The hosts, Eric Bassett and Jake Claus, are experts in the pest industry, and they are committed to providing the best guests and resources to help entrepreneurs. Their goal is to help you become a bug money millionaire.   Eric Bassett started out as a door-to-door sales representative in 2008. Then he quickly worked his way into upper management and a sales director role before joining Natura as an owner and Vice President. His areas of expertise are inside sales and customer service training, organizational leadership development, and business strategy. He's also an Associate Certified Entomologist. You can follow his journey on Facebook, LinkedIn, and Instagram @iamericbassett Jake Claus started his journey in the pest control world in 2005, selling door-to-door for brands across Idaho, California, and Texas until he and his wife, Jana, started Natura Pest Control in the Portland, Or/Vancouver, Wa area in 2013. Jake loves the science and service side of pest control, as well as developing innovative ways to grow and expand his business. Personal development and pursuing his vision for his business and family achievements are his number one endeavor. Aside from being the President and Founder of Natura Pest Control, Jake is also an Associate Certified Entomologist, Structural Pest Inspector, and holds licenses in every major category of structural pest control. Jake is also a part-time paid Firefighter/EMT with his local fire department.

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Ep 140: Reducing Peak Season Call Backs with Staffing and Communication Strategies

Ep 140: Reducing Peak Season Call Backs with Staffing and Communication Strategies

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