John Brown, COO of GEHA Health, shares his journey from engineering to executive leadership, shaped by a lattice-style career across diverse roles.

Now serving nearly 2 million members, John joins Lee Scott to discuss the value of ditching rigid rulebooks in favor of a culture of innovation. He highlights the impact of unscripted conversations, authentic connection, and turning insight into action to drive meaningful results for both teams and customers.

Additional Resources:

Connect with John Brown on LinkedIn

Learn more about GEHA Health

Check out The Leadership Challenge

Attend Unleashing Leaders University!

Learn more about Unleashing Leaders

Follow Unleashing Leaders on LinkedIn

Connect with Lee on LinkedIn

Follow Unleashing Leaders on Facebook

Follow Unleashing Leaders on Instagram

Key Takeaways:

• Lattice versus ladder career approach
• Recognizing the needs of diverse customer types
• Simplifying HR policies to bolster leadership adaptability
• The dangers of lacking resilience