Communication, education and retention, are all key components of running a successful pest control company. In today's episode, Eric and Jake welcome Paul Townsend, the Operations Manager for Animal & Insect Pest Management Inc. Educating customers about the services being provided, the potential risks associated with pest infestations, and preventative measures they can take can help them make informed decisions and feel confident in the services they are receiving. By educating customers, pest control companies can also establish themselves as trusted experts in the field. Topics include: Introduction (0:00) Guest Introduction: Paul Townsend (4:02) AIPM Company Background (6:02) Educating Customers on Pest Control (13:16) Technician Roles and Customer Expectations (16:31) Quality of Customers and Retention (18:34) Educating Customers on Products (21:01) Rodent Adaptation and Control Methods (27:58) Historical Context of Rodent Control (30:07) Challenges with Changing Regulations (36:55)

Communication, education and retention, are all key components of running a successful pest control company. In today's episode, Eric and Jake welcome Paul Townsend, the Operations Manager for Animal & Insect Pest Management Inc. Educating customers about the services being provided, the potential risks associated with pest infestations, and preventative measures they can take can help them make informed decisions and feel confident in the services they are receiving. By educating customers, pest control companies can also establish themselves as trusted experts in the field. Topics include: Introduction (0:00) Guest Introduction: Paul Townsend (4:02) AIPM Company Background (6:02) Educating Customers on Pest Control (13:16) Technician Roles and Customer Expectations (16:31) Quality of Customers and Retention (18:34) Educating Customers on Products (21:01) Rodent Adaptation and Control Methods (27:58) Historical Context of Rodent Control (30:07) Challenges with Changing Regulations (36:55)

Communication, education and retention, are all key components of running a successful pest control company. In today's episode, Eric and Jake welcome Paul Townsend, the Operations Manager for Animal &amp; Insect Pest Management Inc. Educating customers about the services being provided, the potential risks associated with pest infestations, and preventative measures they can take can help them make informed decisions and feel confident in the services they are receiving. By educating customers, pest control companies can also establish themselves as trusted experts in the field. Topics include: Introduction (0:00) Guest Introduction: Paul Townsend (4:02) AIPM Company Background (6:02) Educating Customers on Pest Control (13:16) Technician Roles and Customer Expectations (16:31) Quality of Customers and Retention (18:34) Educating Customers on Products (21:01) Rodent Adaptation and Control Methods (27:58) Historical Context of Rodent Control (30:07) Challenges with Changing Regulations (36:55)

Ep 151: Why Customer Education Is A Game Changer featuring Paul Townsend with Animal & Insect Pest Management Inc.

Bug Bux Podcast is designed to help pest control owners start and rapidly scale their company. The hosts, Eric Bassett and Jake Claus, are experts in the pest industry, and they are committed to providing the best guests and resources to help entrepreneurs. Their goal is to help you become a bug money millionaire. &nbsp; Eric Bassett started out as a door-to-door sales representative in 2008. Then he quickly worked his way into upper management and a sales director role before joining Natura as an owner and Vice President. His areas of expertise are inside sales and customer service training, organizational leadership development, and business strategy. He's also an Associate Certified Entomologist. You can follow his journey on Facebook, LinkedIn, and Instagram @iamericbassett Jake Claus started his journey in the pest control world in 2005, selling door-to-door for brands across Idaho, California, and Texas until he and his wife, Jana, started Natura Pest Control in the Portland, Or/Vancouver, Wa area in 2013. Jake loves the science and service side of pest control, as well as developing innovative ways to grow and expand his business. Personal development and pursuing his vision for his business and family achievements are his number one endeavor. Aside from being the President and Founder of Natura Pest Control, Jake is also an Associate Certified Entomologist, Structural Pest Inspector, and holds licenses in every major category of structural pest control. Jake is also a part-time paid Firefighter/EMT with his local fire department.

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Bug Bux Podcast is designed to help pest control owners start and rapidly scale their company. The hosts, Eric Bassett and Jake Claus, are experts in the pest industry, and they are committed to providing the best guests and resources to help entrepreneurs. Their goal is to help you become a bug money millionaire.   Eric Bassett started out as a door-to-door sales representative in 2008. Then he quickly worked his way into upper management and a sales director role before joining Natura as an owner and Vice President. His areas of expertise are inside sales and customer service training, organizational leadership development, and business strategy. He's also an Associate Certified Entomologist. You can follow his journey on Facebook, LinkedIn, and Instagram @iamericbassett Jake Claus started his journey in the pest control world in 2005, selling door-to-door for brands across Idaho, California, and Texas until he and his wife, Jana, started Natura Pest Control in the Portland, Or/Vancouver, Wa area in 2013. Jake loves the science and service side of pest control, as well as developing innovative ways to grow and expand his business. Personal development and pursuing his vision for his business and family achievements are his number one endeavor. Aside from being the President and Founder of Natura Pest Control, Jake is also an Associate Certified Entomologist, Structural Pest Inspector, and holds licenses in every major category of structural pest control. Jake is also a part-time paid Firefighter/EMT with his local fire department.

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Ep 151: Why Customer Education Is A Game Changer featuring Paul Townsend with Animal & Insect Pest Management Inc.

Ep 151: Why Customer Education Is A Game Changer featuring Paul Townsend with Animal & Insect Pest Management Inc.

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