In any company, the implementation of new policies can often be met with resistance or misunderstanding. In today's episode, Eric and Jake dive deep into the complexities of implementing policy changes within a pest control company, using their recent experience with box elder bugs as a case study. They also emphasize the need for clear communication about the changes, why they are being made, and how they benefit everyone involved, from the company to the customer. Topics Include: Introduction (0:00) Implementing Policy Changes (4:09) Challenges of Policy Changes in Larger Companies (5:04) Box Elder Bug Issue (6:11) Market Variations and Pest Proliferation (8:02) Office Staff and Policy Communication (10:12) Policy Rollout and Staff Resistance (12:08) Importance of Clear Communication (14:06) Multifaceted Policy Change Challenges (16:36) Educating Office Staff on Pest Issues (19:15) Box Elder Bug Life Cycle Explanation (23:10) Customer Education and Buy-In (26:15) Timing and Preparation for Policy Changes (27:00) Customer Communication Strategy (29:50)

In any company, the implementation of new policies can often be met with resistance or misunderstanding. In today's episode, Eric and Jake dive deep into the complexities of implementing policy changes within a pest control company, using their recent experience with box elder bugs as a case study. They also emphasize the need for clear communication about the changes, why they are being made, and how they benefit everyone involved, from the company to the customer. Topics Include: Introduction (0:00) Implementing Policy Changes (4:09) Challenges of Policy Changes in Larger Companies (5:04) Box Elder Bug Issue (6:11) Market Variations and Pest Proliferation (8:02) Office Staff and Policy Communication (10:12) Policy Rollout and Staff Resistance (12:08) Importance of Clear Communication (14:06) Multifaceted Policy Change Challenges (16:36) Educating Office Staff on Pest Issues (19:15) Box Elder Bug Life Cycle Explanation (23:10) Customer Education and Buy-In (26:15) Timing and Preparation for Policy Changes (27:00) Customer Communication Strategy (29:50)

In any company, the implementation of new policies can often be met with resistance or misunderstanding. In today's episode, Eric and Jake dive deep into the complexities of implementing policy changes within a pest control company, using their recent experience with box elder bugs as a case study. They also emphasize the need for clear communication about the changes, why they are being made, and how they benefit everyone involved, from the company to the customer. Topics Include: Introduction (0:00) Implementing Policy Changes (4:09) Challenges of Policy Changes in Larger Companies (5:04) Box Elder Bug Issue (6:11) Market Variations and Pest Proliferation (8:02) Office Staff and Policy Communication (10:12) Policy Rollout and Staff Resistance (12:08) Importance of Clear Communication (14:06) Multifaceted Policy Change Challenges (16:36) Educating Office Staff on Pest Issues (19:15) Box Elder Bug Life Cycle Explanation (23:10) Customer Education and Buy-In (26:15) Timing and Preparation for Policy Changes (27:00) Customer Communication Strategy (29:50)

Ep 159:  How To Roll Out New Company Policies featuring Eric Bassett and Jake Claus

Bug Bux Podcast is designed to help pest control owners start and rapidly scale their company. The hosts, Eric Bassett and Jake Claus, are experts in the pest industry, and they are committed to providing the best guests and resources to help entrepreneurs. Their goal is to help you become a bug money millionaire. &nbsp; Eric Bassett started out as a door-to-door sales representative in 2008. Then he quickly worked his way into upper management and a sales director role before joining Natura as an owner and Vice President. His areas of expertise are inside sales and customer service training, organizational leadership development, and business strategy. He's also an Associate Certified Entomologist. You can follow his journey on Facebook, LinkedIn, and Instagram @iamericbassett Jake Claus started his journey in the pest control world in 2005, selling door-to-door for brands across Idaho, California, and Texas until he and his wife, Jana, started Natura Pest Control in the Portland, Or/Vancouver, Wa area in 2013. Jake loves the science and service side of pest control, as well as developing innovative ways to grow and expand his business. Personal development and pursuing his vision for his business and family achievements are his number one endeavor. Aside from being the President and Founder of Natura Pest Control, Jake is also an Associate Certified Entomologist, Structural Pest Inspector, and holds licenses in every major category of structural pest control. Jake is also a part-time paid Firefighter/EMT with his local fire department.

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Bug Bux Podcast is designed to help pest control owners start and rapidly scale their company. The hosts, Eric Bassett and Jake Claus, are experts in the pest industry, and they are committed to providing the best guests and resources to help entrepreneurs. Their goal is to help you become a bug money millionaire.   Eric Bassett started out as a door-to-door sales representative in 2008. Then he quickly worked his way into upper management and a sales director role before joining Natura as an owner and Vice President. His areas of expertise are inside sales and customer service training, organizational leadership development, and business strategy. He's also an Associate Certified Entomologist. You can follow his journey on Facebook, LinkedIn, and Instagram @iamericbassett Jake Claus started his journey in the pest control world in 2005, selling door-to-door for brands across Idaho, California, and Texas until he and his wife, Jana, started Natura Pest Control in the Portland, Or/Vancouver, Wa area in 2013. Jake loves the science and service side of pest control, as well as developing innovative ways to grow and expand his business. Personal development and pursuing his vision for his business and family achievements are his number one endeavor. Aside from being the President and Founder of Natura Pest Control, Jake is also an Associate Certified Entomologist, Structural Pest Inspector, and holds licenses in every major category of structural pest control. Jake is also a part-time paid Firefighter/EMT with his local fire department.

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Ep 159: How To Roll Out New Company Policies featuring Eric Bassett and Jake Claus

Ep 159: How To Roll Out New Company Policies featuring Eric Bassett and Jake Claus

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