This episode features Erica's conversation with Lacie Nash from Clean Squad. They discuss the critical role of company culture in building and scaling a successful business. They particularly explore management disciplines and accountability as foundational elements of a strong culture, emphasizing that leaders must model the behaviors they want their employees to exhibit. Specific, actionable advice is shared regarding team engagement through regular meetings and reciprocal feedback (like 10-minute, bi-weekly virtual one-on-ones) and the importance of hiring for integrity over just skill. The conversation also touches on personal leadership development and balancing business demands with personal well-being to sustain long-term success.

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Running a small business can feel like juggling a dozen balls at once, leaving entrepreneurs like myself, Erica Krupin of Kroopin's Poopin Scoopin, overwhelmed and stressed. However, with Jobber CRM, those chaotic days become a thing of the past. Jobber streamlines scheduling, routing, task management, invoicing, payment collection, and customer communications all in one place, providing a seamless solution for small business owners. Imagine the relief of effortlessly managing appointments and routes, staying on top of tasks, and sending out invoices with just a few clicks. Not to mention the joy of receiving timely payments and maintaining open lines of communication with valued customers. With Jobber, the weight of running a business is lifted, allowing entrepreneurs to focus on what truly matters: providing top-notch service and growing their business with confidence.

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