In this conversation, Alain Hunkins discusses the integration of empathy and accountability in leadership. He emphasizes that leadership is a performing art, where behavior and connection are crucial. The discussion covers the importance of being present, the role of feedback, and how to navigate emotional responses in the workplace. Hunkins shares practical skills for demonstrating empathy and the significance of creating a culture of accountability. The conversation concludes with insights on the outcomes of effective leadership and the importance of reframing feedback as a sign of care.

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Key Takeaways:

• Leadership is a performing art that requires self-awareness.
• Empathy and accountability must be integrated, not balanced.
• Feedback is essential for growth and should be seen as a sign of care.
• Engaged employees lead to better business outcomes.
• Listening with purpose is a key skill for leaders.
• Creating a culture of accountability starts with clear expectations.
• Discomfort is a natural part of the learning process.
• Empathy requires time and presence in conversations.
• Feedback should be framed as a collaborative process.
• Leaders must help employees understand their role in the bigger picture.