Rob Catalano, Chief Engagement Officer at WorkTango, shares insights on how leaders can enhance employee engagement through simple, regular micro-doses of recognition and feedback. He discusses his career transition from what he thought was his dream job (customer experience marketing) and how that translated into his actual dream job (engaging employee experiences). Why is it that so many employees at recognizable brands are miserable? He recognized the need for leaders to create environments where employees can be raving fans just as we seek our customers to be raving fans. Rob offers practical tips for how to recognize employee contributions and deliver constructive feedback in a way that unleashes talent and uplifts workplace culture for overall organizational success. The discussion also highlights generational differences in feedback expectations, particularly with Gen Z employees. Catalano advocates for a culture of curiosity over blame, encouraging leaders to engage in meaningful conversations that foster growth and development.

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Key Takeaways:

• Positive employee sentiment is crucial for organizational success.
• Recognition is best when it is SMT - Specific, Meaningful, and Timely.
• Feedback doesn't have to take a lot of time, but you must make some time for it.
• Feedback is better in smaller, more frequent micro-doses.
• Focus recognition more on employee's contributions and competencies and less on longevity.