On today’s episode, Annie and Leah break down for us what their follow-up strategies look like and how they’ve gotten to places where it works for them and their business. They discuss pricing, how to set the expectations with your clients, and how work/life balance comes into play. 

Annie shares with us how she has worked through her pricing model to include follow-up care with different types of clients. We also learn about some of the systems Leah uses and how she has made those work for her daily client follow-ups. 

Pull the curtain back and learn how Annie and Leah follow up with clients outside of their in-person or virtual lactation visits. Discover how your EHR and messaging platforms can help set and keep boundaries that are good for clients and help you maintain a healthy work/life balance so that you can caretake you and give care to your clients. When you strike this balance, you will be sending the ultimate love-filled message to your clients, “I believe in you.” Take a listen and grow with us!

 “There's no one way, right way to do it, but there's a right way to keep your clients informed about what you do offer as follow up, which helps both the client and you in the long run.”

In this episode, we will cover:

• Why follow-ups are important with lactation consultants (02:58)
• Annie’s strategy for follow-ups with her clients (09:45)
• Pricing follow-ups for insurance vs self-pay (10:20)
• How Leah approaches follow-ups in her business (13:07)
• Developing a strategy to maintain a work/life balance (24:40)

Links and Resources

• Check out the Lactation Private Practice Essential Course for 50+ hours of training including Follow Up and Client Boundaries taught by Shelly Taft LPN, IBCLC, CBE, ISE learn.anniefrisbie.com/course
• Writing effective care plans to support follow-up: paperlesslactation.com/blog/how-to-write-an-effective-lactation-consult-care-plan
• Ep 2 - Setting Effective Follow Up Policies: paperlesslactation.com/the-podcast/setting-effective-follow-up-policies-podcast
• Secure messaging for follow-ups: paperlesslactation.com/store/secure-messaging
• Goal Setting in Private Practice: paperlesslactation.com/the-podcast/goal-setting-in-a-lactation-consult
• Subscribe to the Deeper Dive Membership: https://learn.paperlesslactation.com/subscription/deeper-dive-membership
• Have an idea for a podcast episode or a Deeper Dive? Let us know! https://learn.paperlesslactation.com/form/collaborate

If you like what you heard today, please follow us on Facebook and Instagram and leave us a review on iTunes. 

About Us

Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas.

Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City and the creator of the Lactation Consultant Private Practice Toolkit.

Many thanks to Stephanie Granade for her production assistance, and to Silas Wade for creating our theme music