In this episode, Dr. John sits down with dentist Dr. Charles and his wife Sylvia Betts, owners of a dental practice in Decatur, AL.

Like most dental practices, they were shut down for several weeks due to COVID-19, but are now busier than ever and are still getting new patients, even though they are a fee-for-service practice (a rare phenomenon these days). Dr. Charles and Sylvia share their journey during the pandemic, the challenges they’ve faced, and how they’ve pushed through and are doing better than ever.

You’ll learn:

• Why they hired 2 new staff members before they even opened back up again
• How they made the team (and patients) feel safe coming back to the office
• Why they double booked hygiene and how they were able to keep up with the wave of demand when they reopened
• What they started doing that was a massive turning point for their practice
• How they created a culture where their team solves the problems (not them)
• Strategies they are using now that the pent-up demand is starting to subside to keep their schedules full

Guest Bio

Dr. Charles Betts grew up mostly in Alabama. He is a husband, father, and grandfather who has been practicing dentistry in Decatur for 30 years. Sylvia began her career in health care and received her bachelor’s degree in nursing education and management from Emory University in 1979. She has held nursing positions in several hospitals and home health agencies and now is the office manager at the practice. Sylvia is married to Dr. Betts. They have three children, two of whom are married, and three grandchildren.