In today's episode, Eric welcomes Austin Burns. Austin is the director of operations at Burns Pest Elimination. What started as a father and son business in 1983 with 43 customers and one service truck has turned into a $25-million venture for the Burns family. Eric and Austin discuss the importance of finding a unique differentiator in the pest control industry and why building a strong team is crucial for success. Austin also shares the challenges and rewards of running a family business and the impact it can have on future generations.