The year was 2001 and I had just completed my second year in private practice. Back then I thought if I gave everybody everything they wanted they would love me and my staff morale would be high and everybody would be happy. Why wouldn't it work that way? I was giving everyone everything they wanted. One hour treatments, paid documentation time, paid lunch, full-time benefits for working 36 hours or more and I don't think I ever denied a time off request. The reality is the more I gave the less I got. The more out exchange I went with my employees the worst things became. I began to think I needed them more than they needed me. I quickly lost the respect of my staff. They came to work wanting to be led and I came to work wanting to please. The idea of becoming an excellent personnel manager was quickly becoming a mystery to me.