Bob Lachance praises virtual assistants (VAs) from the Philippines for their customer service focus, which suits their business needs. They explain their structured process for recruiting, training, and placing VAs for real estate tasks, such as working with property managers, flippers, and attorneys. The company pre-screens, trains VAs for a month, and ensures only the most qualified candidates are placed.

Clients get ongoing support from a client service manager. There are non-compete agreements to prevent VAs from leaving directly for clients' companies, and replacements are provided if needed. The speaker emphasizes that VAs can handle various tasks, such as lead generation, marketing, and transaction coordination. They also help clients identify the right tasks to delegate, stressing the importance of good job descriptions and task clarity.

Hiring VAs can be more flexible and budget-friendly compared to in-house staff. The speaker highlights that remote work has become more accepted post-COVID, and advises that VAs are integral team members despite not being physically present. They emphasize providing clear training and using tools like video tutorials to streamline onboarding for VAs.