Knowing what it takes to properly communicate your message with your staff will allow for you to be better understood and gain more group agreement. It’s usually an out reality point on behalf of the therapists that makes these conversations seem like they are so difficult and then when you add to it the fact that the approach may be off and or the message you want to get across is not the one they are hearing things can get difficult.  I will cover the most effective ways to cross the most common bridges. What I am hearing from owners regarding their therapists today is their lack of knowing-ness on things that we once believed to be understood.  If you know how to handle personnel in manners and with integrity you will find it to be much easier to bring about agreement.