For this episodes article, Kurt and Steve discuss the top techniques of hostage negotiators. Admit it, you're thinking of the movie "The Negotiator" all of the sudden. Now that we got that out of the way, we can actually talk about negotiation. While hostage negotiation can seem intimidating and have very high stakes, there are some critical lessons that we can learn that can apply to even the most seemingly mundane of everyday business interactions.

Based on listener questions that have been coming in, it's time for a rapport tune up! As Kurt likes to say, a lot of times closing skills are like trying to get a kiss after a bad date. All the slick one liners in the world won't matter if you haven't developed decent rapport. On this episode, Kurt and Steve discuss rapports basic components that are sure to make you a rapport building machine!