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In this episode of The Refrigeration Mentor podcast, host Trevor Matthews is joined by Andrew Freeburg of Refrigeration Unlimited with some tips and step-by-step walkthroughs to help supermarket refrigeration technicians - new and experienced - master your own process on any service call. These tips will help you troubleshoot more easily, problem-solve faster and greatly reduce your time on service calls. All of this, of course, will further your career as a supermarket refrigeration technician, meaning greater advancement, better customer relationships and much higher income potential.

In this episode, Trevor and Andrew discuss:

-A step-by-step walkthrough of an efficient service call

-Importance of good communication with a customer

-Questions to ask a customer to assess a service call

-How to do an effective visual inspection

-Why to divide your tools into different sets

-Importance of understanding electrical circuits

-Providing highly detailed invoices to customers

-Understanding controls

-Not just repairing problems, but determining why the problem occurred

-Finding a mentor in the refrigeration trade

-Creating a service call checklist

Helpful resources & links:

Andrew Freeburg on LinkedIn

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