In this episode, Gary and Naren discuss the common issue dental practices face when collecting payments at the time of service.

They highlight the challenge of dealing with insurance companies that send reimbursement checks directly to patients, making it harder for dental practices to obtain payment.

To address this issue, they provide practical tips on reducing reliance on PPO plans and communicating the importance of patients paying upfront. They emphasize the importance of improving cash flow and reducing dependence on PPO plans.