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In this episode of the Vacation Rental Revolution podcast, host Shawn Moore speaks with Erin Lenhardt, a successful short-term rental investor and property manager. Erin shares her journey into the short-term rental industry, emphasizing the importance of guest experience and the balance between automation and human touch in hospitality. They discuss the challenges of scaling a hospitality business, the transition from lease arbitrage to property management, and the significance of being a licensed property manager.

ERIN'S WEBSITE:

https://thebrighthouse.us/

CONTACT ERIN:

919.602.1729

[email protected]

ERIN'S PROPERTIES:

https://thebrighthouse.us/book-a-stay/

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Chapters

00:00:00 Intro

00:00:56 Erin's Journey into Short-Term Rentals

00:02:29 The Importance of Guest Experience

00:07:45 Balancing Automation and Human Touch

00:11:58 Scaling Hospitality in Short-Term Rentals

00:14:31 Transitioning from Lease Arbitrage to Property Management

00:17:40 The Role of Licensed Property Management

00:20:14 Navigating Property Management Decisions

00:22:34 Setting Up for Success: The Investor's Role

00:25:10 The Importance of Property Design and Amenities

00:27:54 Creating Memorable Guest Experiences

00:29:50 Leveraging Unique Properties for Marketing

00:33:37 Advice for Future Investors