GARY'S WEBSITE:

https://www.garynoesner.com/

GARY'S BOOK:

https://www.garynoesner.com/buy-stalling-for-time

In this episode, Shawn Moore interviews Gary Noesner, a retired FBI negotiator, who shares insights from his extensive career in crisis negotiation. They discuss the evolution of negotiation techniques, the importance of active listening, and how building trust can lead to successful outcomes in both high-stakes situations and everyday interactions.

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Chapters

00:00:00 Introduction to Crisis Negotiation

00:02:52 Gary Noesner's Background and Career

00:06:04 Evolution of Negotiation Techniques

00:08:51 The Importance of Active Listening

00:11:43 Building Trust in Negotiations

00:14:53 Calmness in High-Pressure Situations

00:17:58 Strategies for Effective Negotiation

00:20:45 Applying Negotiation Skills in Everyday Life

00:22:41 Building Relationships in Negotiation

00:24:33 Understanding Needs Beyond Price

00:26:26 The Importance of Listening

00:29:59 Handling Customer Concerns

00:36:27 The Art of Apologizing and Making Amends

00:37:34 Insights from a Negotiation Expert

00:40:55 Advice for Future Generations