You’re a secretary for a little while, but you’ve been watching the technicians, and you want to give it a try. 

So you become an apprentice.

You’ve been in the field for a little while, but you see a need to open a new location, and you write up a business proposal. 

So you become a general manager.

As a GM, what’s the key to your success? (Other than a phenomenal work ethic and passion for the industry.) 

Open-mindedness, especially in interviewing.

This is the true story of this episode’s guest, Samantha Salazar, General Manager at Rice Plumbing and Heating. 

Join us as we discuss:

- Samantha’s career journey from no industry experience to management

- Expansion and opening a new location

- How she interviews, hires, and trains

- Candid experiences as a woman in the trades

Check out these resources we mentioned during the podcast:

- Business coaches - Al Levi , Tommy Mello , and Ellen Rohr 

- Ellen’s e-books 

If you want to hear more stories from the trades, subscribe to Toolbox for the Trades on Apple Podcasts , Spotify , or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

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