Play ball!

It’s a beautiful day for a podcast, folks. Today’s is shaping up to be a barnburner.

In this crackerjack episode, we break out the baseball wordplay as I chat with Margie Baker, Operations Manager at 1-Hour Heating, Ben Franklin Plumbing, and Mr. Sparky Electric, about how to attract more women and Gen Z/millennials to the trades.

The bases are loaded with topics such as:

- The advantages of a Gen Z/millennial lineup

- Scouting talent and training technicians in-house

- Tips for handling communication curveballs and pitching a perfect dispatch game

- Hitting triples in customer experience - a win for the customer, a win for the technician, and a win for the company

- Why sales will have a better batting average if they learn to embrace the silences

Extra innings (resources mentioned during the episode):

Democracy in America by Alex de Toqueville 

The Power of Consistency by Weldon Long 

The Entrepreneur Roller Coaster by Darren Hardy 

In Praise of Difficult Women by Karen Karbo 

LadyTitans 

If you want to hear more stories from the trades, subscribe to Toolbox for the Trades on Apple Podcasts , Spotify , or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

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