When you learn that your child will have many medical needs before he is born, you have to grow your business fast.

Marriages with a special needs child are 70% likely to fail, and marriages with a co-owned business are 50% likely to fail.

But today’s guests, Richard and Felicia Flourny, Owners at A-Total Plumbing, have not only survived but thrived, growing their solo business to 32 employees and recently undertaking a complete business model shift.

Join us as we discuss:

- The origin story of A-Total Plumbing

- Role distribution between Richard and Felicia

- Switching from home warranty to a retail business model

- Why the Flournys are hiring a Dream Manager

- Customer service insights to 4.8 stars across over 1K Google reviews

Check out these resources:

- Mentor Chris Hunter

- The Dream Manager by Matthew Kelly

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

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