This week on Fast Pace, Dean Mackie and Josh Phegan explore business intelligence and insights inside the data. They look at data driven decision making, fully utilising the tools you have, small moves that make big shifts, capturing customer moments that matter, combining data sources for fuller insight, and becoming aware of unconscious behaviours.  

In this Fast Pace episode, Dean Mackie and Josh Phegan look beyond great recruitment to the next level: Great retention. It takes a mindset for recognising and supporting potential, enforced accountability, a sense of purpose beyond money, caring and interest in your people, and active, intentional gratitude. 

In this Fast Pace episode, Dean Mackie and Josh Phegan discuss simple rules that work inside any business. They note the need for a clear alignment of vision and values, having the best interests at heart, roles and responsibilities, the 9/14 rule, specific rules for rising and declining markets, and learning to both recognise what works and pivot when the market changes.

This week on Fast Pace, Dean Mackie and Josh Phegan discuss the innovation lab and shifting business performance. They address innovation as culture, encouraging collaboration, overcoming fear of change, identifying the problem first, commitment and fortitude, building a sustainable model, and connecting isolated functions together.

In this Fast Pace episode, Dean Mackie and Josh Phegan look at balancing customer service and profit margins in the age of the customer. They talk about how roles are changing, what's most important to the customer, AI applications for improved customer insights, and products that provide a better customer experience with your organisation.

This Fast Pace episode features Dean Mackie and Josh Phegan discussing business cycles, the property clock, and why current cycles are speeding up significantly. They look at high inflation events, adaptability, supply and demand shocks, cashflow coverage, building a resilient infrastructure, preparing for declining markets, and going granular to create value.

This week on Fast Pace, Dean Mackie and Josh Phegan offer tips to business leaders on coaching for performance. They talk about people's willingness to be coached, characteristics of an effective coach, questioning to coach for a solution, and the questions that need to be asked. 

In this Fast Pace episode, Dean Mackie and Josh Phegan look at the feasibility of running your business on the power of one number. They discuss metrics you need to run your business effectively, knowing what you want to achieve, measuring MPS specifically, and linking employee performance with business performance.

This episode of Fast Pace features Dean Mackie and Josh Phegan explaining how to build a system and how that can solve so many basic business problems. They define what a system is and where you need to use them, solving the right problem by asking the right questions and developing cultured discipline and accountability.

This week on Fast Pace, Dean Mackie and Josh Phegan share observations on career progression and making the leap from salesperson/property manager to director. They explore reasons for wanting to be a director, adding value as a leader, knowing what you want to accomplish and how much you're willing to contribute, and being in it for the long haul.