The coronavirus crisis has forced Ruan Transportation Management Systems to become more creative and flexible in responding to customer needs. Customers, in turn, are more willing to try new services they would have shunned before, the company’s president says.

“We’re finding some more efficient or lower cost ways of doing things that perhaps were taboo in the past,” such as centralized billing or on-site support, “and perhaps exorcising some demons,” President Dan Van Alstine said Thursday during the virtual FreightWaves Carrier Summit to FreightWaves President George Abernathy. 

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