More and more consumers are choosing to conduct their banking transactions online, and as such, financial institutions are adjusting their services to meet the digital moment.
The question becomes, how can smaller institutions create differentiated service offerings for their borrowers on a limited budget?
David Brand, Senior Vice President of Lending Operations at Sharonview Federal Credit Union believes fintech partnerships are crucial to helping smaller institutions, like community banks and credit unions, compete. He also foresees a future where in-branch associates help customers bridge the gap between the old and the new.
In this episode, he talks about the future of banking and the initiatives that Sharonview Federal Credit Union has launched to prepare for it.
We discuss:
The importance of educating customers on self-service capabilities
Applying automation and technology to back-end processes
Managing indirect and direct vehicle financing
Outsourcing financial services to partners  


To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.
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