In this episode of Franchising 101, Stefan Figley, President of 1-800-Packouts, shares insights about his journey from marketing to becoming a key player in the disaster restoration industry. He discusses the unique franchise model of 1-800-Packouts, a company specializing in packing, cleaning, and restoring personal and business contents post-disaster. Stefan highlights the essential traits of successful franchise owners, the technical aspects involved, and the importance of empathy and strong networking for franchisees. He also addresses the industry's challenges and the strong support system provided by the franchisor and Five Star Franchising.

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