We're continuing with "Freeze Frame," a series within "Fast Forward" where we'll share conversations with restaurant leaders and executives who may not have built their companies from the ground up, but nevertheless have plenty to say when it comes to industry innovation and challenges.
On today's episode, we're sharing another conversation from the recent National Restaurant Association Show in Chicago. Tropical Smoothie Cafe CEO Charles Watson sat down with QSR editor Sam Oches to discuss his first six months on the job, the technology evolution necessary to handling the rise in off-premises business, and the stiff headwinds facing restaurant operators in the next 24-36 months.

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