What happens when a former operations leader takes the leap into the role of Chief Revenue Officer? 

We had an insightful discussion with Karen Gallantry. Her story illuminates the power of balancing operational demands with understanding human dynamics. Karen shares her unique perspective on how diverse experiences across technology and operations can pave the way for leadership success. 

The episode uncovers the intricacies of maintaining a well-aligned sales organisation in the throes of business scaling. 

Karen helps us explore the evolving responsibilities of a CRO, especially within subscription models that prioritise long-term success and customer loyalty as much as immediate sales.

We debate different organisational structures, making a compelling case for integrating sales, pre-sales, and customer success under unified strategy and execution. 

Our conversation takes a deeper dive into the psychological aspects of team performance and operations scaling. We discuss the importance of transparency and feedback loops in building trust and ensuring psychological safety within teams. 

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