Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership

GA 597 | Practicing Empathy and Empathetic Listening with Robin Hills

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This week’s guest is Robin Hills. Robin and Ron discussed emotional intelligence, unconscious bias, the importance of empathy and active listening, and more. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 
  • Robin’s quote (2:55)
  • How Robin defines emotional intelligence (4:43)
  • How it plays into righteous anger (7:03)
  • Avoiding manipulative behavior (9:38)
  • Robin’s thoughts on unconscious bias (10:42)
  • Practicing empathy (13:42)
  • The importance of pausing after listening (14:50)
  • How Robin practices this (17:38)
  • The future of emotional intelligence (20:03)
  • Robin’s final words of wisdom (23:31)
    • Podcast Resources
    • Right Click to Download this Podcast as an MP3
    • GA 554 | Leveraging Emotional Intelligence
    • Robin on LinkedIn
    • Robin’s Website
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      What Do You Think?

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      Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | LeadershipBy Ron Pereira: Lean Thinker & Co-Founder of Gemba Academy
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