Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership

GA 597 | Practicing Empathy and Empathetic Listening with Robin Hills

Listen Later

This week’s guest is Robin Hills. Robin and Ron discussed emotional intelligence, unconscious bias, the importance of empathy and active listening, and more. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 
  • Robin’s quote (2:55)
  • How Robin defines emotional intelligence (4:43)
  • How it plays into righteous anger (7:03)
  • Avoiding manipulative behavior (9:38)
  • Robin’s thoughts on unconscious bias (10:42)
  • Practicing empathy (13:42)
  • The importance of pausing after listening (14:50)
  • How Robin practices this (17:38)
  • The future of emotional intelligence (20:03)
  • Robin’s final words of wisdom (23:31)
    • Podcast Resources
    • Right Click to Download this Podcast as an MP3
    • GA 554 | Leveraging Emotional Intelligence
    • Robin on LinkedIn
    • Robin’s Website
      • Get All the Latest News from Gemba Academy

      Our newsletter is a great way to receive updates on new courses, blog posts, and more. Sign up here.

      What Do You Think?

      How do you practice empathy at work?

      ...more
      View all episodesView all episodes
      Download on the App Store
      Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | LeadershipBy Ron Pereira: Lean Thinker & Co-Founder of Gemba Academy
      • 4.8
      • 4.8
      • 4.8
      • 4.8
      • 4.8

      4.8

      195 ratings

      More shows like Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership

      View all
      Money Guy Show by Brian Preston and Bo Hanson

      Money Guy Show

      3,222 Listeners

      Getting Things Done by GTD®

      Getting Things Done

      459 Listeners

      Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership by Mark Graban

      Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership

      46 Listeners

      The EntreLeadership Podcast by Ramsey Network

      The EntreLeadership Podcast

      4,397 Listeners

      Coaching for Leaders by Dave Stachowiak

      Coaching for Leaders

      1,472 Listeners

      The Learning Leader Show With Ryan Hawk by Ryan Hawk

      The Learning Leader Show With Ryan Hawk

      1,318 Listeners

      The Productivity Show by Asian Efficiency

      The Productivity Show

      506 Listeners

      WLEI - Lean Enterprise Institute’s Podcast by Lean Enterprise Institute

      WLEI - Lean Enterprise Institute’s Podcast

      20 Listeners

      Speak Up: Develop Your Executive Presence & Leadership Communication Style by Laura Camacho

      Speak Up: Develop Your Executive Presence & Leadership Communication Style

      96 Listeners

      The Daily Stoic by Daily Stoic | Backyard Ventures

      The Daily Stoic

      4,924 Listeners

      The Daily Dad by Daily Dad

      The Daily Dad

      580 Listeners

      The Lean Solutions Podcast by Patrick Adams

      The Lean Solutions Podcast

      19 Listeners

      Lean Six Sigma Bursts by Brion Hurley

      Lean Six Sigma Bursts

      8 Listeners

      Coaching Real Leaders by Harvard Business Review / Muriel Wilkins

      Coaching Real Leaders

      667 Listeners

      HBR On Leadership by Harvard Business Review

      HBR On Leadership

      162 Listeners