Where does the drive to help those less fortunate come from? What are the inbuilt qualities that makes someone so consistently good at positively impacting others?

Co-founder of global business success story Flight Centre, Geoff Harris has lived a life of extraordinary success. 

Understand this incredible story with host Luke Darcy, unpack all of Geoff's incredible work, and hear what he's planning next. 

20 Leadership Tips from Geoff Harris

1. Clearly communicate rights and responsibilities to your team

Discipline, standards, performance, values, punctuality and teamwork. People crave this.

2. Total information sharing

Communicate everything. Tell it how it is! Give them the brutal facts (even if they involve you).

3. Avoiding confronting people who need to be confronted

You must coach, mentor, council and administer tough love when needed

4. Be totally accessible and available to all staff

Keep your antennae constantly massaged by walking around and talking to your people.

5. Manage your time

Spend equal time on strategy (the creative) and execution (the practical) and communicate endlessly to all staff. Keep messaging as simple as possible!

6. Don’t Be Complacent

Constantly challenge your existing model and strategies, ­lead a culture of innovation and constant change to keep moving forward. Demand an innovation culture! Constantly swim against the stream and not simply replicate what others are doing.

7. Staff are your greatest asset ­– bullshit!

Only the RIGHT staff, in the RIGHT roles are your greatest asset. Poor performing staff or staff in the WRONG roles are your biggest liabilities. Aces in places! Hire on positive attitude, cultural fit, teamwork, determination to succeed.

8. Mandela’s Leadership Legacy

Take on your base when needed. Leaders Courage to change conventional wisdom

9. Leaders must radiate optimism, enthusiasm and can-do spirit

It must be part of your DNA and part of organisations culture. Staff are watching when you don’t realise they are watching!

10. Leaders must raise the bar and lift expectations

Challenge your people and expect them to achieve. 

11. Set a clear and compelling vision sell it constantly,

Hold people to account in achieving this vision. Give them the tools and recourses to achieve it and celebrate when attained!

12. Set 12 month and three-year goals

And set them for your personal, family and professional life. Share your goals and create timelines. Have your people do the same. Review constantly with team.

13. Balance family, work and community responsibilities.

We all have only 168 hours per week. Have your goals sorted and balance family, work and community responsibilities. 

14. Project a resilient and persistent persona

As well as a strong sense of self-worth! As a leader you MUST radiate these qualities.

15. Leave egos at the door

Australian character is built on an egalitarian ethos. Earn respect because of actions not title, age or rank. And don’t blame others if outcomes go off track – ask yourself (and your team), what are you going to do about it? 

16. Find ways to prevail

Try unconventional strategies (within the rules) if conventional strategies are not working. If everyone is going left, how do we go right, and outflank opposition?

17. Focus equally on what not to do, as well as what to do

Identify inefficiencies, excessive layers, outdated systems and roadblocks that overcome and prevent positive outcomes. 

18. Leaders are readers

Seek out new ideas by reading of other successful people and organisations. Find a mentor and have an enquiring mind.

19. Determine what you want your legacy to be

What sort of organisation do you want to leave behind? What is your succession plan?

20. Have fun!

Be proud of your organisation, your town, your country, and enjoy the journey and the things that success brings.

Start your leadership journey today. Head to Aleda Collective.

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