
Sign up to save your podcasts
Or
Do you avoid giving negative feedback because you don't want to upset your employees? Do you ever worry they won't like you?
You’ll learn why it’s so hard to give negative feedback, what the consequences are for avoiding it, and a proven (Provan?) framework for delivering it in a way that gets results without sending the other person into a shame spiral or being wishy-washy.
Takeaways for You:
OTHER LINKS MENTIONED IN THIS EPISODE:
Crucial Confrontations (now called Crucial Accountability) - - Patterson, Grenny, Maxfield, McMillan, and Switzler
Crucial Conversations - Patterson, Grenny, Maxfield, McMillan, and Switzler
Never Split the Difference (Also great on audiobook!) - Chris Voss
Feedback Framework - a quick reference sheet
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++ATTENTION++++
🧑🏻🎓 The CS Leadership Academy is opening back up July 15!
Ready to stop figuring out CS leadership the hard way?
The Customer Success Leadership Academy VIP Notification List gets you early bird pricing (that's $250 off!) plus first access when enrollment opens.
No obligation to join! But you'll want that discount when you see what's inside...
🎉 Add me to the VIP list 🎉
CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
Instagram
YouTube
WEBSITE
https://provansuccess.com
5
5050 ratings
Do you avoid giving negative feedback because you don't want to upset your employees? Do you ever worry they won't like you?
You’ll learn why it’s so hard to give negative feedback, what the consequences are for avoiding it, and a proven (Provan?) framework for delivering it in a way that gets results without sending the other person into a shame spiral or being wishy-washy.
Takeaways for You:
OTHER LINKS MENTIONED IN THIS EPISODE:
Crucial Confrontations (now called Crucial Accountability) - - Patterson, Grenny, Maxfield, McMillan, and Switzler
Crucial Conversations - Patterson, Grenny, Maxfield, McMillan, and Switzler
Never Split the Difference (Also great on audiobook!) - Chris Voss
Feedback Framework - a quick reference sheet
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++ATTENTION++++
🧑🏻🎓 The CS Leadership Academy is opening back up July 15!
Ready to stop figuring out CS leadership the hard way?
The Customer Success Leadership Academy VIP Notification List gets you early bird pricing (that's $250 off!) plus first access when enrollment opens.
No obligation to join! But you'll want that discount when you see what's inside...
🎉 Add me to the VIP list 🎉
CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
Instagram
YouTube
WEBSITE
https://provansuccess.com
576 Listeners
1,464 Listeners
618 Listeners
1,035 Listeners
110,863 Listeners
7,484 Listeners
215 Listeners
26,878 Listeners
47,349 Listeners
559 Listeners
2,129 Listeners
87 Listeners
19,472 Listeners
4 Listeners
20 Listeners