In today’s episode, I want to talk about one of my favorite topics in business and something that I think people can get so wrong but if you take some time to think about it and I am going to share some insights into why it is important and how it can be one of your most powerful marketing strategies and ways to grow your business.

Today’s episode is on customer service - the good old fashioned customer service that whether you like it or not is a very big part of your business. It is something that will either make or break you as a business. I will share some insights on why I think it is important, some research that you can do, some book recommendations, some of my pet peeves in customer service as a consumer, and do’s and don't of what I think works and tips as to how you can hone your customer service and what I think it will do for your business.