Would you like to build your reputation through online reviews? Well, according to a recent study, 81% of people look at reviews when choosing a healthcare practitioner, making Google reviews an essential tool for your business. But what happens when you receive a negative review? How should you handle this challenging situation?

In this episode of our podcast, Martin delves into the strategies you can use to navigate these tricky waters. Join us as we explore the steps you can take to respond to negative reviews professionally and effectively, and how to use this feedback to improve your business.

Tune in now to learn from Martin's expert advice on handling negative reviews on Google and taking control of your online reputation.

The Edinburgh Lectures and the Retention Skills workshop https://www.tickettailor.com/events/scc/864028#

To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0