June 08, 2024

Great Builders & Success First with Intercom’s Eoghan McCabe | E1962

1 hour 28 minutes

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Todays show:

Intercom’s Eoghan McCabe joins Jason to discuss: the state of the business at Intercom and his return as CEO (8:33), the future of customer service with AI (24:28), what makes a great manager (59:36), and more!

Timestamps:

(0:00) Intercom’s Eoghan McCabe joins Jason.

(1:50) Family history of the two McCabe’s: Jason and Eoghan.

(5:49) The kindness and dedication of Intercom’s co-founder Des Traynor.

(8:33) What Intercom is, the state of the business and Eoghan’s return as CEO.

(10:41) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups

(12:37) Looking at overlap and adjacencies when you are building SaaS products.

(16:36) The brilliance of the pre-seed pricing model, and is it broken?

(19:47) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech

(22:16) What is next for companies with. SaaS-based pricing.

(24:28) The future of customer service and AI.

(30:30) Northwest Registered Agent - For just $39 plus state fees, Northwest will handle your complete business identity. Visit https://www.northwestregisteredagent.com/twist today.

(36:09) Expectations from AI one year from now.

(45:23) Breaking down the negative press and social reaction to the Humane Pin.

(52:34) What the world will look like as conversational AI develops.

(59:36) What makes a great manager and the “return of the king” at Intercom.

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Check out Intercom: https://www.intercom.com/

Follow Eoghan:

X: https://x.com/eoghan

LinkedIn: https://www.linkedin.com/in/eoghanmccabe/

Follow Jason:

X: https://twitter.com/Jason

LinkedIn: https://www.linkedin.com/in/jasoncalacanis

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(19:47) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech

(30:30) Northwest Registered Agent - For just $39 plus state fees, Northwest will handle your complete business identity. Visit https://www.northwestregisteredagent.com/twist today.

Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland

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By Jason Calacanis

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