Whether it's on Yelp, Google, through text, or in person, receiving a bad review from an unhappy client is never easy. While it is an inevitable and unique aspect of aesthetics, negative feedback is one of the hardest parts of being an injector. Responding to and growing from negative feedback is crucial to your preserving your confidence and minimizing the risk of negative feedback in the future. In this episode, Nicole and Kristen provide their experiences with 1-star reviews, upset clients, and strategies to handle these encounters like a pro.

The girls also discuss and blind-react to the first installment of the Sticky Situation series! They review and discuss a recent case that sparked controversy on social media and in the aesthetic world. You won't want to miss this one!

Resources:

The Five Apology Languages: The Secret to Healthy Relationships by Gary Chapman

How To Handle An Unhappy Client, Erika Barry (this is her Injector Bunny Patreon and Nicole LIVES by this advice!)