Customer satisfaction is typically a top priority for inbound service calls, but what about after the technician has left the premises?

Chelle Allen, the owner of iconnectu, joins us to discuss the concept of “happy calls” — customer experience follow-ups made after a service is performed. Chelle explains how these calls not only offer gratitude but also collect valuable feedback to improve services.

Tune in to hear how happy calls help identify minor issues like technician behavior, create opportunities for additional sales, and strengthen customer loyalty.

Join us as we discuss:

• [3:33] The importance of following up on the little things

• [10:50] Following miscommunication crumbs

• [19:17] Eliminating in-house bias by outsourcing calls

• [29:21] Using “happy calls” for cross-promotional sales
  

Check out these resources we mentioned during the podcast:

• ServiceTitan Thank You Report Guide
  

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

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