My worst nightmare: a patient complaint.

We share with you a story of triumph as one of our colleagues SUCCESSFULLY defended a complaint. We reflect on the lessons learned and how to manage complaints (including the emotional side).

Dr. Gulshan Murgai spoke about a long and arduous case that was resolved in his favor, demonstrating that he has patience and determination in spades. We will also discuss the importance of attending risk management lectures and how to deal with this nasty situation you might face with unhappy patients.

Highlights of this episode:

Head over to Confidental for Emotional Support for dentists in distress.

Connect with Dr Gulshan Murgai

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