Shaun de Vries is the Founder and Director at Open Pantry Consulting as well as the co-founder and host of the long running and very popular Principle of Hospitality podcast. He sits down with host Dan Ryan to talk about what #hospitality is like in Australia and his journey working in this beautiful industry. 

Takeaways: 

• North America has always been a figurehead of the best level of hospitality around the entire world.
• Hospitality is a collection of moments. These are all very special moments to the people who are involved and people in the industry are honored to share these moments.
• Depending on what your brand is, it might be more beneficial to start in a suburban area and then expand into cities to test if that is a viable market.
• The hospitality industry was hit hard during the pandemic, especially in Australia. They recorded the world’s longest lockdown period.  
• In hospitality you teach service, empathy and how to walk in someone else’s shoes to better understand where they are coming from. 
• It’s a challenge to hire people right now so you want to make sure when you bring a new person on board, the first six weeks are positive and exciting. 
• You want to learn and listen from those around you. People you surround yourself with have a great depth of knowledge you should take advantage of.

Quote of the Show:

9:05 “I think like anything in hospitality is a collection of moments. We're fortunate in the hospitality industry, the fact that we get to share some of the most important moments in people's lives. And that might be a surprise engagement, there might be a birthday, there might be some other form of celebration. It might be a first date, it might be a wedding, all these different things that people trust us with is really, really important when you think about it as a hospitality professional.”

Links:

• LinkedIn: https://www.linkedin.com/in/shaun-de-vries-80bbb685/?originalSubdomain=au 
• Website: https://www.openpantryconsulting.com/
• Podcast: https://principleofhospitality.com/

Shout Outs:

12:03 Grilled, Australia

14:08 Facebook

21:35 Four Fingers Crispy Chicken

23:50 Kath and Kim

34:28 LA Crows

52:03 Stumptown

52:18 Grumpy’s

53:05 Nick Stone

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Podbean: https://www.defininghospitality.live/
• Youtube : https://youtu.be/bmA8imF22Tc